Frequently Asked Questions

Are points accumulated with the Nitori Member’s Card? (Is the Card a point card?)

Yes, points will be accumulated according to your purchase amount.

Is membership free of charge?

Yes, there are no processing fees, annual fees or other charges.

What benefits are offered?

For every 100 yen (exl. excluding Tax) you will receive 2 point. Once you have 500 points they can be used as 500 yen for your next shopping at Nitori. There are also other membership benefits, such as the automatic guarantee registration.
Click here for more information.
＜Online shopping is available from May 12, 2010＞
Click here if you wish to use your member’s card for online shopping.

Are points convertible to coupons or gift certificates?

No, the points are not convertible.
Every 500 points can be used as 500 yen upon purchase of products.

Can I use my members’ card at every store?

Yes, you can use the card at all Nitori stores. For store information click here.

Can I use my member’s card for online shopping?

Yes, you can use it after you have registered your member’s card for online shopping.
Click here to find out more.
＜Online shopping is available from May 12, 2010＞

Can I use the members’ card from the day it is issued?

Yes, points are accumulated from the day the card is issued. You can use the points from the following day.

Is there an expiration date for the points?

Yes, Issued points are valid until December 31st of the following year since the points are issued.

Is Nitori Members Card use limited to only the cardholder?

Yes, only the individual who submitted the application can use the card.

How can I learn the total points I’ve accumulated?

Current available points are printed on your receipt upon your latest purchase, or you can check at check-out or the Service Desk.
Customers who have purchased items on Nitori-net can also check their points on Nitori-net.
Click here to find out more.

If I return products or cancel a purchase, what happens to the points which had issued?

The points are deducted according to the amount of your return.

What should I do when I change my address, telephone number or other personal information?

Please bring your card to a Nitori store and contact one of our employees.

What should I do when I change my address, telephone number or other personal information?

Please bring your card to a Nitori store and contact one of our employees.
By registering your member’s card for online shopping, you can also make changes online.
Click here to find out more.

What should I do if I lose my Nitori Members Card?

You will have to apply for a new card. The points accumulated on the card will be lost.
By registering your member’s card for online shopping, you can inform us of your lost card online.
Click here to find out more.

What should I do when I want to cancel my membership?

Bring your Nitori Members Card to the store and contact any of our employees.
By registering your member’s card for online shopping, you will be able to withdraw from your membership online.
Click here to find out more.

Can I accumulate points by using my Nitori Members Card at another company’s stores? Are you affiliated with other businesses? Are the points interchangeable with another company’s points?

No, points can only be accumulated and used at Nitori.

Are there any thanks-for-coming points or any special days when points increase, such as birthday points?

Nitori does not have plans to offer this kind of service at this time.

Can I get points when I purchase items on Nitori-net?

You can get points if you have registered your member’s card for online shopping. and if your purchases are made on Nitori-net after May 12, 2010.
Click here to find out more.