Online Service

NITORI products can be purchased at our online shop NITORI-Net.
We also send an e-magazine with information on new products, etc., and offer a mobile site for store searching.

24 hours a day, 365 days a year. Anytime, anywhere.

Online Service

Click here for
NITORI-Net (Japanese language only)

An impressive lineup of exclusive online products.
An impressive lineup of exclusive online products.
Points are valid across
all stores
Points are valid across all stores
Accessible from smartphones and mobile phones too!
Accessible from smartphones and mobile phones too!

Note: Our online store offers essentially the same basic services provided in all stores. However, some contents such as delivery fees, product lineup, and inventories may differ.

Our Outlet Products

NITORI "outlet products" refer to discontinued, repaired or slightly imperfect (damaged) products. We adjust the price according to the extent of the repair (or damage) so you receive a great, reduced deal compared to buying new merchandise.

Product Prices, Line-Up and Delivery Fees

Albeit a few price variations, NITORI offers identical prices at all stores, as well as online. These price variations may occur during a limited-time sale due to the local market trends, or when there is an inventory or display item clearance at select stores. Learn about delivery fees here.

NITORI-Net delivery fees (Japanese language only)Open a new window

Newsletter

We distribute newsletters containing important information about NITORI. Each newsletter provides updates on the latest information, including details of recommended seasonal items, new products, and information about in-store promotions, as well as features such as customers’ Q&A column. We also conduct questionnaires exclusive for members on an irregular basis, so please take some time to tell us what you think.

Sign up for our newsletter (Japanese language only)Open a new window

Smartphone and mobile device users

We have a dedicated mobile site so that you can enjoy shopping whenever you like. As well as purchasing products, you can also use the mobile site to search for your nearest store.

For inquiries, opinions and questions about storesFor inquiries, opinions and questions about stores

Contact us by phoneContact us by phone

NITORI Customer Service Division 
Business hours: 10:00-20:00

  • Toll Free
    0120-014-210
  • Navi Dial
    0570-064-210

For inquiries about the online storeFor inquiries about the online store

Contact us by phoneContact us by phone

NITORI Net Mail Order Division 
Business hours: 9:00-18:00

  • Toll Free
    0120-330-330
  • Navi Dial
    0570-064-710
  • Note:Calls from mobile phones are charged at the rate of ¥10 per 20 seconds.
  • Note:The numbers above are not available from certain PHS or IP phones.