Delivery and Assembly Services
NITORI offers delivery service for furniture priced over a certain dollar amount.
We also provide a delivery service for all other items and an assembly service.
Delivery Service
Delivery Method
The delivery method differs depending on the purchased product.
| Product Category | Details of Delivery Service |
|---|---|
| Self-assembly product | We will deliver your order to your doorsteps. |
| NITORI-assembly product | NITORI’s delivery staff will deliver your order to your doorsteps. |
| Our delivery staff will deliver, assemble and set up your product inside your home. They will also collect all packing materials. |
Delivery method for NITORI assembly furniture (NITORI delivery).
| Delivery date | Delivery fee | |
|---|---|---|
| Drop off Delivery | Assemble and set up | |
| Weekdays | ¥2,200 | ¥4,400 |
| Saturday, Sunday and holidays | ¥3,300 | ¥5,500 |
Note: excluding some newly opened stores
Delivery method for self-assembly furnitures and others(drop off delivery).
The delivery fee starts from 1,100 yen (tax included), and depends on the amount of purchase and size of products.
For online shopping delivery fees, Please click here (Japanese language only)
for more details.
| Total purchased amount | Home delivery fee |
|---|---|
| - 5,500 yen | 1,100 yen |
| 5,501 yen - 11,000 yen | 1,650 yen |
| over 11,001 yen | 2,200 yen |
There will be different shipping fee for large packaged products.
- Note: Certain locations may require an additional fee and or cost.
- Note: Some products may not be delivered.
Details of NITORI delivery service.
- Deliveries to NITORI’s non-designated areas.
Additional charges and fees may be applied in some areas, please ask staff at our store locations for details. - Delivery on a specific date/day of week:
Please note that the delivery day may be predetermined for some destinations. Please note that if you are absent at the time of delivery, you will be charged a redelivery fee. - Delivery at a specific time:
Payment is required for selecting time for your delivery. - Notification about delivery time:
After the delivery route is determined, we will contact you by telephone to inform of the delivery time (within a 2-hour time slot) or one or two days before the actual delivery date. (For certain areas, customers may be contacted on the day of delivery.) Please note that if you register your mobile phone number, we will contact you by SMS. - About cash on delivery:
If you pay on the day, commission fee of 550 yen will be charged.
Additional Information
Please note that for certain areas, the delivery may either be earlier or later than scheduled time due to concentrated deliveries on weekends and holidays.
product assembly service
We accept requests for product delivery and assembly. If you require these services, please ask our store staff.
- Note: Delivery can take up to a few days.
- Note: Deliveries to NITORI’s non-designated areas will require an additional fee/actual delivery cost. In some cases we may not be able to accommodate your delivery requests.
- Note: Products will be delivered from the NITORI Delivery Center. The delivery will include product assembly.
| Assembling/Delivery Fee | 4,950 yen - 8,250 yen per product |
|---|
Furniture collection service
If a furniture item purchased is delivered from the NITORI Distribution Center, we will also take your unwanted furniture for a fee if the number of furniture items or the volume is the same as that of your order.
For more information, please ask our store staff.
Furniture lifting service
If a furniture item purchased is delivered from the NITORI Distribution Center, we will also have a lifting service by additional staff for a fee if the item was not able to be delivered inside the building. For more information, please ask our store staff.