Terms and Conditions Concerning NITORI Membership Service

1. Definitions

1. The term “NITORI Members” refers to Membership service provided by NITORI Co., Ltd. (“NITORI”) and NITORI Group companies (hereinafter referred to as “Group companies” and collectively referred to as the NITORI Group) for individuals in Japan.
2. The terms “Members” refers to an individual (excluding elementary school children or younger) who has registered for the NITORI Membership Service and NITORI Group has approved admission (the “Membership Registration”) after agreeing to NITORI Membership Terms and Conditions.
3. The term "online shop" of the Nitori Group refers to the online store(s) managed and operated by the Nitori Group, as well as the Nitori Net Marketplace Store.
4. NITORI Group’s “Application” refers to an application for iPhone/Android Terminal equipment provided by NITORI Group.

2. Application Terms

1. This Agreement shall apply to Members who has agreed and applied for the NITORI Membership Service. Read this “Terms and Conditions” carefully prior to applying for the Membership. NITORI Group may change this “Terms and Conditions” without notifying the Members when the changes are made. The changed “Terms and Conditions”, and the timing of the change is posted on NITORI’s corporate website, and on NITORI Group’s company corporate websites, and thereafter the revised Agreement shall apply.
2. When using NITORI Group’s stores, online shop, application and the official LINE, the terms of use for each service will be applied.

3. Matters to be Observed by the Member when using NITORI Membership Services

1. Please manage the Nitori Group online shop membership card, app membership card (hereinafter collectively referred to as “digital membership card”), passwords, and membership card responsibly. (*Note: Applications for new membership cards will end as of January 12, 2026.) Nitori Group will not be responsible for any loss incurred by the member due to unauthorized use by a third party. In addition, the membership card is lent to the member, and its ownership remains with Nitori.
2. The Membership Card and Digital Membership Certificates may only be used by the registered Member, and may not be leased, transferred, pledged, or inherited by any third party.

4. NITORI Membership registration and expenses

Please complete the membership registration procedure by following the prescribed steps from "New Member Registration" on the Nitori Group online shop or app. Your membership will be officially registered once the procedure is completed and a digital membership card is issued. If your registration is incomplete and you are a provisional member, you will not be eligible for the five member benefits listed in section 5 below. When registering, please enter true and accurate information. The Nitori Group assumes no responsibility for any damages caused by false or incorrect registration information. If you are a minor, please obtain consent from your guardian before registering. There are no admission fees or annual membership fees for Nitori Members, but any communication costs incurred for membership registration or displaying membership information via the internet will be your responsibility.

5. Details of NITORI Membership Benefits and Methods of Provision

1. Membership benefits include receiving Membership points that can be used when purchasing products through NITORI Group stores, online shop and Target Stores, as well as the benefits that are limited to the NITORI Members that are specified from time to time. The contents of Membership benefits may be changed or abolished without prior notice.
2. Members may receive points by logging in and purchasing through NITORI Group’s online shop or by presenting Membership Card or Digital Membership Certificate prior to payment at NITORI Group’s store and Target stores in Japan. Points will only be awarded to cards and certificates issued by NITORI Group and are not awarded by presenting membership card summary application or screen shots of the certificates. In principle, points will not be awarded when purchase is made without logging in to NITORI Group’s online shop or when the Membership Card or Digital Membership Certificate is not presented during check out. Provided, however, points will be awarded only if the purchase details and the Membership Card or Digital Membership Certificate is brought to the store service counter on the day of the settlement.
3. Each company within the Nitori Group and their online shops award points based on the purchase amount of products. Points are not added at the time of purchase, but are credited on or after the day following confirmation of payment by the Nitori Group. Please note that the points granting rate and eligible purchases may differ by company, and some items may not be eligible for points. For details, please check at each company’s store or online shop. In addition, fractions below the minimum amount required for point granting and ancillary costs not included in the product price (such as shipping fees) are not eligible for points.
4. You can check your point balance on your purchase receipt or on the digital membership card screen 1 to 2 days after points are granted or used.
5. Points can be used as 1 point = 1 yen toward part or all of your purchase amount. Points used will be deducted from your points balance. Points cannot be exchanged for cash or gift certificates.
6. After logging in 1-2 days after the points are added, points can be used by presenting the Membership Card or Digital Membership Certificate at the store cash register or shopping at NITORI Group’s online shop. To use points on the Digital Membership Certificate, the registration of the Membership information must be completed.
7. The points accumulated during the period from January 1 to December 31 of each year are valid until December 31 of the following year. Please note that some campaigns may offer points with a limited validity period, which may differ from the standard expiration date mentioned above. For details, please refer to the information provided for each campaign.
8. You can check the expiration date of your points on your purchase receipt or in the point history of your digital membership card. Points that are not used within the validity period will expire.
9. If a purchased product is returned, the Company shall administer the points and payment for the returned goods as explained below after the Member has presented the Membership Card and the receipt received at the time of purchase:
1. The points that were added with the purchase of this product will be deducted.
2. If you return an item purchased using points, the points used for that purchase will, in principle, be returned to your points balance.
3. According to other methods prescribed by the NITORI Group.
10. Points may not be transferred from the Corporate Membership Service “NITORI Corporate Membership Service” to NITORI Membership Card or Digital Membership Certificate or vice versa.
11. The Company may confirm the identity of the registered person in charge when receiving the Membership benefits. If the identity of the Member cannot be confirmed, the Company may decline to grant or use Membership benefits.
12. Membership benefits such as Membership points may not be awarded due to natural disasters, computer system failures and etc.

6. Password Management of Membership Cards and Digital Membership Certificates

1. Members shall be responsible for managing passwords for the Membership Card and Digital Membership Certificates. In the event where any Membership Card is lost, stolen or damaged, or any points or Membership benefits are sued by any third party due to administrative problems of the Membership Card, NITORI Group shall not be responsible for such use, nor shall any Membership Card be re-loaned (reissued) or a Digital Member Certificates be reissued, except when there was a willful misconduct or gross negligence on the part of NITORI Group.
2. In the event of any loss, theft or damage to the Membership Card or any administrative problems related to the Digital Membership Certificate or passwords, Members shall promptly notify NITORI Group. In this case, the Membership application procedure may be applied for as a new Member.
3. Applicable points may be transferred to the new card, only upon the request of the Member, to whom the preceding paragraph apply, and applicable Member number has points remaining on the card. For the points transfer procedure, identity confirmation must be made written on Terms No.10 .
4. Upon completion of the transition procedure, the old Member number will be null and void.

7. Change of Membership Information

1. In the event of any change in the registered information, such as Member’s name, address, and telephone number, please change it from My page of NITORI Group’s online shop or Application. The change of name shall mean a change of surname or name, and the change of name shall not be permitted for the transfer of Membership qualifications. In some Target stores, the change procedure may take some time.
2. Regarding the information you have provided us with, such as your address, phone number and email address that may change over time, if we deem it necessary to make changes, we will do so after verifying the identity of the customer using the methods prescribed by our company.

8. Handling of Membership data

1. Personal information such as Member’s name, address, and telephone number, usage, access, purchase history and such of NITORI Group’s stores, online shop and Target stores (“Member information”) shall be carefully managed by NITORI Group’s stores, online shop and Target stores.
2. NITORI Group’s stores, online shop and Target stores handle the personal information of Member in accordance with the Private Policy
   Personal Information Protection Policy
3. Member information will not be used for purposes other than those specified in Section 9 below, and will not be provided to third parties except when used jointly by the Nitori Group, the online shop, and affiliated partner companies, or when prior consent has been obtained from the individual concerned.
4. Upon receipt of an application from a Member person to change, correct, or disclose or discontinue the use of personal information, the Company shall respond to such request within a reasonable period of time after confirming the identity of such person in accordance with the prescribed procedures.

9. Purpose of Member Information

The Company may use Member information for the following purposes:

1. For the fulfillment of contracts related to our products, contract management after conclusion, and the provision of after-sales services
2. For the shipment and delivery of products ordered from Nitori Group companies
3. For the registration and withdrawal procedures for Nitori Members
4. For responding to inquiries and consultations
5. For contacting customers regarding recalls or product defect information
6. For notifications about products, services, and campaigns
7. For conducting surveys and monitor research
8. For investigating and analyzing customer preferences using purchase history, website browsing history, location information, and other data held by Nitori Group companies
9. Based on the above results, for distributing advertisements related to our products and services, research and development of products, marketing, sales promotion, and various service surveys or improvements
10. For contacting customers regarding business negotiations and meetings
11. For operating marketplace businesses on EC sites
12. For providing information to sales companies that sell products and services on the marketplace
13. For any other purposes agreed to in advance by the member

10. Identification Confirmation

1. The use of Membership benefits, validity period of points, balance of the remaining points, as well as the identity of Member in the event of inquiry, change, amendment, or withdrawal from Membership, shall be determined through the presentation of the Membership Card/ Digital Member Certificate or by logging in to NITORI Group’s online shop.
2. When using telephone or other means of communication, Membership number, registered telephone number, and verbal name shall be used to confirm the identity.
3. When necessary, the Company may require the submission of identification documents.

11. Forfeiture of Membership Qualifications

1. Members shall forfeit their Membership qualification when any of the following paragraphs apply:
1. When having violated the various rules and regulations stipulated by NITORI, such as This Agreement.
2. When Member has passed away.
3. When having committed acts that infringe the proprietary rights, privacy rights, intellectual property rights, or any other right or interest of NITORI Group or any third party.
4. Engagement in criminal act, an act against public order and morals, or any other act in violation of laws and regulations.
5. If the customer is found to be a member of an organized crime group or 5 years have not yet passed since leaving an organized crime group, a quasi-member of an organized crime group, a related company or association of an organized crime group, racketeer groups, groups engaging in criminal activities under the pretext of conducting social or political campaigns, crime groups specialized in intellectual crimes or any other person equivalent thereto
6. The Customer becomes insolvent or files a petition for the commencement of bankruptcy proceedings, commencement of civil rehabilitation proceedings, commencement of corporate reorganization proceedings, commencement of special liquidation proceedings, or commencement of similar proceedings;
7. If the Customer is adjudicated for commencement of guardianship, commencement of curatorship, or commencement of assistance;
8. Where the Customer is either a minor, an adult ward, a person under curatorship, or a person under assistance and has not obtained the consent of a legal representative, guardian, curator, or assistant
9. If the Member fails to respond to a NITORI Group’s inquiry or other request for response for 30 days or more.
10. At other times the Company has judged an individual to be ineligible as a Member.
2. In the case prescribed in the preceding paragraph, NITORI Group will take revocation procedure and forfeit Membership qualification from the Membership Card and/or Digital Member Certificates. The accumulated points for such Member shall become null and void due to the loss of Membership qualification. In this case, Nitori Group shall not be liable for any damages arising from the loss of membership status. Nitori Members Card holders are required to return their Members Card to Nitori Group.

12. Cancellation of Membership

1. Member shall be able to relinquish Membership at any time and when relinquishing Membership, the Member shall submit a Membership cancellation form NITORI, Group’s stores, online shop or to Target stores (Membership Card shall be returned if lent). When performing withdrawal procedure from the online shop, log in and perform the specified procedure on My page. In some Target stores, it may take some time to complete the withdrawal procedure.
2. The accumulated points of the applicable Member shall become null and void upon withdrawal from the Membership service.

13. Membership Inquiries

Contact the Customer Service Center for inquiries about disclosure, correction, or suspension of use of the Membership information.